Post Details

Latest Posts

What is eMandate: How it Works, Advantages, New Guidelines and more


Consider the year 2001, before eMandate was introduced. If you require money for personal reasons, you have no choice but to apply for a bank loan. When you go to the bank where you have an account, you inquire about the loan information. The recipient provides a paper that explains the interest rate, documentation and collateral requirements, terms and conditions, and other information.

You now visit two additional banks to evaluate everything and choose one. The process of gathering and assembling documents then starts, followed by submitting them and waiting for them to perform a few verifications. Doesn’t the entire procedure sound tiring?

To sum up, getting a loan amount approved and deposited used to take months because every step was performed manually. In fact, due to insufficient information and problems validating bank accounts, there were more rejections than approvals.

Now time travel to 2018, the year eMandate was launched. Now recall a time when you applied for a home loan or a car loan at a bank and learned that you might begin receiving the benefits without even being there.

So, eMandate is the service that bridges the gap and streamlines the process between the service provider and the end user. Read this article if you want to learn more about eMandate.

What is eMandate?

The National Payments Corporation of India (NPCI) and RBI created the digital payment service known as eMandate. It offers businesses in India the underlying IT infrastructure they need to collect recurring payments.

A mandate is a standing order that a person gives to an issuing bank to permit them to automatically deduct a certain sum from his or her bank account.

The term “eMandate” refers to the electronic version of mandates that businesses utilise to manage different kinds of periodic payments easily. So, the eMandate approach avoids the inconveniences of reminding consumers and requesting penalty fees, ultimately proving beneficial for both parties.

While companies have long been able to collect recurring payments such as SIPs, insurance premiums, etc., the procedure was only approved when the end user filled out and signed a paper form. Overall, the procedure was made simpler by eMandate and e-NACH.

Advantages of eMandate

Since its launch, eMandate has aided numerous industries in implementing the recurring payment model. Some of the main benefits of eMandates for businesses are listed below:

1. Reduced friction in the payments process

As a business owner, you can use eMandate to automatically debit clients’ bank accounts for recurring payments. As a result, there is less hassle in the payment process when customers need to continually log in to your website or app. It guarantees a constant flow of funds for your company.

2. Higher customer retention

You are permitted to automatically debit your customer’s bank account with one-time digital authentication. On the one hand, it enables your clients to benefit from receiving your goods and services without hindrance. On the other hand, it enhances customer retention and cultivates a base of devoted customers.


3. Auto-reconciliation results in money savings

You don’t need to spend time or money on purchasing and employing reconciliation tools since the majority of transaction details are gathered and tracked online with eMandates. Simply said, auto-reconciliation is a benefit of eMandates as well.

4. Simple actions are required to activate the eMandate

To register consumers for recurring payments in accordance with the selected product/service plan, all you need are their bank account or credit card information. The entire eMandate process is really straightforward.

How is this different from eNACH?

When comparing eMandate with eNACH, it’s important to keep in mind that both allow for the automation of recurring payments. But how they are applied is where the main distinction lies. eNACH has a limit of 10 Lakh per mandate in terms of restrictions. However, the eMandate limit only permits recurring credit or debit card payments up to a maximum of 15,000.

How to integrate eMandate for your Business

The steps listed below can be used to guarantee a successful eMandate registration when customers interact with their banks to set up recurring payments:

1. Click the eMandate link that was sent to your registered email address.

2. Proceed to authentication

3. When finished, the “Create Mandate” screen will appear. Make sure all required fields are filled in.

4. Proceed to OTP verification.

5. After verification, you will see a confirmation notification on your screen

The same procedures apply to attaching your debit card. If an eMandate link is required for online banking, you must first log into your online account before obtaining the confirmation.

Industry-wise adoption of eMandates

Numerous industries have adopted eMandate as it has slowly gained popularity. Every industry uses eMandate differently and faces different challenges. Let’s examine the sectors that eMandate has helped the most.

1. Lending industry

The manner that lending companies run their operations has undergone a significant transformation. The simplicity of collecting loan payback is one benefit for the lenders. They are no longer required to follow someone when running. They are able to deduct the specified amount on a specific day each month thanks to eMandate’s auto-debit feature. The customer on the other end does not need to visit the bank many times. In addition, the entire turnaround time is substantially less than using the conventional approach. The recurring payment approach and eMandate have significantly lower operating costs in the aforementioned case. This has also helped both parties of the transaction move money smoothly.

2. Wealth management platforms

So many wealth management platforms have recently arisen, making it simple for people to manage their portfolios, achieve their financial objectives, put a retirement plan in place, and much more. Typically, these platforms provide you with the option of speaking with a specialised counsellor or coming up with a strategy on your own. Customers now have a higher risk tolerance and are more eager to invest in products like ULIPs, mutual funds, and stocks.

Businesses get consent for regular debits from customers when they’ve made up their minds about the investments they want to make and the quantity they want to make. This authorisation can be supplied digitally by using your debit card information or net banking login credentials to authorise your bank account.

That’s it! You can start making financially responsible decisions with just a few easy steps. The finest thing is that neither party needs to physically visit a physical structure. Mandates ensure that investors have a hassle-free experience and that business operations continue uninterrupted.


3. Life insurance

People have always made a point of purchasing life insurance policies so that they might use them in the event of an unforeseen disaster. Previously, a person had to choose between being required to pay the entire sum at once or making sure they did not skip a single installment. These life insurance companies have been able to streamline the process with the introduction of eMandates. Now the customer can purchase a plan online as well. Additionally, as soon as a customer signs up for a plan, they can choose a specific date and an amount that will auto-debit without any help from the customer. Thus, in the long term, making it easier for life insurance firms to operate as they have in the past.

4. NGOs

As more individuals see the importance of helping one another, several NGOs are increasingly requesting donations for their various social activities, such as sponsoring children, delivering groceries on a monthly basis to various houses, etc.

Many NGOs have also started using eMandates because there is a potential that a contributor will forget the date of making a periodic donation. Regularly receiving donations is made easier so they may keep helping the less fortunate.


Growth in the field of digital payment is eMandates. This business model has been successfully adopted by a wide range of industry sectors, which has resulted in notable improvements in KPIs like customer retention, cash flow management, and a steady drop in delinquency.

Additionally, aiming to enhance digital infrastructure from the standpoint of the banking sector, eMandates have proven successful in the context of Indian markets. So, it is not surprising that it has been quite successful with both the clients and the banks because recurring payments have been made simple and affordable.


1. What is the meaning of eMandate?

Ans: To simplify the payment procedure for businesses, the RBI and National Payments Corporation of India introduced the eMandate digital payment service. This procedure acts as the fundamental framework for businesses’ automated payment collection.

2. Are all banks able to register for eMandates?

Ans: An estimated 40 banks in India have access to the eMandate capability. The internet banking portal of the relevant banks must be used to complete the registration process that must be followed.

3. How does eMandate work?

Ans: You can quickly set up e-mandates as a business owner by conducting a net banking transaction from your company website. For this, you would need your clients to authorise a single net banking transaction; after that, all further payments would be made automatically without further customer involvement.

4. What differentiates eMandates from ECS?

Ans: The primary distinction between ECS and eMandates is that the former is an offline procedure that necessitates manually filing and verifying physical documents. eMandate, on the other hand, uses an online method and is completely paperless.

5. What happens to eMandates if the linked bank account does not have enough money in it?

Ans: The payment will be rejected, just like with any other online transaction.

Leave a Reply

Your email address will not be published. Required fields are marked *

Hey! Before you go!

Subscribe to our newsletter for expert-curated articles, free ebooks, and more to help you scale your business.