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Grievance Redressal

Grievance Reporting Channels

Sr No.          Channels                    Details

   1.               Website                      https://sabpaisa.in/support/
   2.              E-mail                         [email protected]
 

Redressal mechanism for grievances

Level 1

Online queries via email/Landline/website ticketing

First response time – 4 working days

Resolution Time

  • SabPaisa’s internal resolution time – 4 working days
  • Resolution time does not include time taken by the customer to provide required information/documentation.
  • If any case/transaction is linked to other Bank’s, then the TAT will be dependent on the respective banks /network providers/regulator. Resolution time will include this TAT along with SabPaisa’s internal resolution time.
  • He/she can call helpline number between 10 AM to 6.30 PM (IST) +5:30 GMT from Monday to Saturday (except 2nd and 4th Saturday and Sunday’s week-off)
  • If in any case additional time is needed, SabPaisa will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 2 (Queries) - Escalation in case of No-response or non- satisfactory response

If timely resolution is not provided in Level 1 or customer is not satisfied with the resolution provided, he/she can call helpline number between 10 AM to 6.30 PM (IST) + 5:30 GMT from Monday to Saturday (except 2nd and 4th Saturday and Sunday’s week-off or public holiday in India).

Customer Grievance Officer

Shani Kumar
SRS Live Technologies Private Limited
Delhi Office: 1/3 to 1/9, 1MM Road (East Side), Rani Jhansi Road, Paharganj, New Delhi, 110055
Email: [email protected]
Contact: +91 8130408780

Resolution Time

  • SabPaisa’s internal resolution time – 5 working days
  • Resolution time does not include time taken by the customer to provide required information/documentation.
  • If any case/transaction is linked to other Bank’s, then the TAT will be dependent on the respective banks /network providers/regulator. Resolution time will include this TAT along with SabPaisa’s internal resolution time.
  • If in any case additional time is needed, SabPaisa will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 3 (Complaints)

If the customer’s issue is not resolved even after contacting various complaint resolution channels or in the timelines mentioned above or if the customer is not satisfied with the response, he/she can reach out to the Nodal Officer at:

Nodal Officer

Nadeem Jairajpuri
SRS Live Technologies Private Limited
Delhi Office: 1/3 to 1/9, 1MM Road (East Side), Rani Jhansi Road, Paharganj, New Delhi, 110055
Email: [email protected]
Mobile Number: +91 8527498127