Grievance Redressal

Last Updated Date: 15/04/2024

Grievance Reporting Channels

Sr No. Channels Details

1. Website https://sabpaisa.in/support/
2. E-mail support@sabpaisa.in
3. Landline +91 – 11- 41733223, 42548401

Redressal mechanism for grievances

Level 1

Online queries via email/Landline/website ticketing

First response time – 4 working days

Resolution Time

SabPaisa’s internal resolution time – 4 working days
Resolution time does not include time taken by the customer to provide required information/documentation.
If any case/transaction is linked to other Bank’s, then the TAT will be dependent on the respective banks /network providers/regulator. Resolution time will include this TAT along with SabPaisa’s internal resolution time.
He/she can call helpline number between 10 AM to 6.30 PM (IST) +5:30 GMT from Monday to Saturday (except 2nd and 4th Saturday and Sunday’s week-off)
If in any case additional time is needed, SabPaisa will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 2 (Queries) - Escalation in case of No-response or non- satisfactory response

If timely resolution is not provided in Level 1 or customer is not satisfied with the resolution provided, he/she can call helpline number between 10 AM to 6.30 PM (IST) + 5:30 GMT from Monday to Saturday (except 2nd and 4th Saturday and Sunday’s week-off or public holiday in India).

Grievance Officer:
Nadeem Jairajpuri,
SRS Live Technologies Private Limited,
Delhi Office: E-1/B-1, 1st Floor, Mohan Cooperative Industrial area, Mathura Road, New Delhi, 110044
Email: grievances@sabpaisa.in

Resolution Time

SabPaisa’s internal resolution time – 5 working days
Resolution time does not include time taken by the customer to provide required information/documentation.
If any case/transaction is linked to other Bank’s, then the TAT will be dependent on the respective banks /network providers/regulator. Resolution time will include this TAT along with SabPaisa’s internal resolution time.
If in any case additional time is needed, SabPaisa will inform the customer the reasons for the delay and provide expected timelines for resolution of the issue.

Level 3 (Complaints)

If the customer’s issue is not resolved even after contacting various complaint resolution channels or in the timelines mentioned above or if the customer is not satisfied with the response, he/she can reach out to the Nodal Officer at:

Nodal Officer

Rajiv Moti
SRS Live Technologies Private Limited,
Delhi Office: E-1/B-1, 1st Floor, Mohan Cooperative Industrial area, Mathura Road, New Delhi, 110044
Email: nodalofficer@srslive.in