Pre-Onboarding Checklist

Section 1: Website & Functional Compliance

Your online presence must be complete, functional, and secure.

  • Functional Website & Secure Checkout: All pages on your website must load correctly, your SSL certificate must be active, and the order process must be functional.
  • Website Security (HTTPS): The website URL must be secured with an SSL certificate (https://).
    • How to Verify: Look for the padlock icon in your browser’s address bar when you visit your site.
  • Website Functionality – Order Flow: The entire checkout process must work, including adding products to a cart and completing a digital payment (UPI/Net Banking/Card).
    • How to Verify: You should test the full transaction flow on your own website.
  • Website Policies: You must have the following pages: About Us, T&C, Privacy Policy, Refund/Return, Cancellation, and Shipping Policy.
    • How to Verify: This requires manual verification on your site.

 

Section 2: Data & Document Consistency

All names, addresses, and numbers must match perfectly across all platforms and documents.

  • Legal Name as per PAN: Your Legal Name must be consistent across your business documents, website, and PAN card.
  • PAN Validation: Your PAN must not be invalid.
  • Legal & Trade Name Consistency: Your Legal and Business (Trade) Name must match the details on your GST Certificate and/or Udyam Registration.
  • Address Consistency: The business address must be identical across your GST documents, website, and the onboarding form.
  • Contact Number Verification: The number on your website must be active, reachable, and not listed in fraud databases.
    • How to Verify: Use a tool like Truecaller to check if the number is flagged as spam.
  • GST HSN Code Validation: Your HSN code description must accurately define your line of business.
    • How to Verify: Refer to your HSN Code details in your GST filing.
  • Contact Details Consistency: Your Email ID, phone number, and address must be the same across all submitted documents and your website.
  • Address Consistency Across All Docs & Website: The business address must be identical across your GST documents, your website, and the onboarding form you submit.

 

Section 3: Required Documents

Have the following documents ready and ensure the details are correct.

  • PAN Card: The document must exactly match your Legal Name.
    • How to Verify: Check your physical PAN Card.
  • GST Certificate: The document must clearly show your Legal Name, Trade Name, Address, and HSN Code.
    • How to Verify: Check your GST Certificate
  • Udyam Certificate: Your Trade Name and Business Activity must align with your GST details.
  • Cancelled Cheque / Bank Statement: Must be for your business bank account, not a personal account.
  • Merchants Bank Account Validation: You will need a screenshot of your bank account details as they are mentioned in your GST profile.